World-leading cyber security expertise since 2003

Privacy Policy

Last revised: 16 January 2024

Welcome to Reliance Cyber (“we,” “our,” or “us”). We respect your privacy and are commited to complying with UK GDPR, The Data Protection Act 2018, and The Privacy and Electronic Communications (EC Directive) Regulations 2003 . (Include links to the UK GDPR, PECR, and the Data Protection Act 2018 for users who want to review the legal framework).This Privacy Policy will help you understand how we collect, use, and safeguard your personal information.

1. Information We Collect:

We may collect personal information that you provide directly to us, such as:

  • name, gender, age and date of birth;
  • contact information, such as address, email, and mobile phone number;
  • country of residence;
  • employment and education details (for example, the organisation you work for, your job title and your education details);
  • IP address, browser type and language, your access times;
  • information in any complaints you make ;
  • details of how you use our products and services;
  • CCTV footage and other information we collect when you access our premises; and
  • details of how you like to interact with us, and other similar information relevant to our relationship.

2. How We Use Your Information:

  • We use your personal information to communicate with you and provide our services.
  • We do not share your information with third parties for marketing purposes.

3. Data Security:

We use a range of measures to ensure we keep your personal data secure, accurate and up to date. These include:

  • education and training to relevant staff to ensure they are aware of our privacy obligations when handling personal data.
  • administrative and technical controls to restrict access to personal data to a ‘need to know’ basis.
  • Regular security audits, both internal and external (Cyber Essentials plus, ISO 27001)
  • technological security measures, including fire walls, encryption, and anti- virus software; and
  • physical security measures, such as security controls to access our premises.

The transmission of data over the internet (including by e-mail) is never completely secure. So although we use appropriate measures to try to protect personal data, we cannot guarantee the security of data transmitted to us or by us.

4. Your Rights:

You have various rights in relation to your personal data. You have a right to:

  • obtain confirmation that we are processing your personal data and request a copy of the personal data we hold about you.
  • be informed about the processing of your personal data (i.e., for what purposes, what types, to what recipients it is disclosed, storage periods, any third-party sources from where it was obtained, confirmation of whether we undertake automated decision-making, including profiling, and the logic, significance and envisaged consequences);
  • ask that we update the personal data we hold about you, or correct such personal data that you think is incorrect or incomplete.
  • ask that we delete personal data that we hold about you, or restrict the way in which we use such personal data; withdraw consent to our processing of your personal data (to the extent such processing is based on previously obtained consent).
  • ask us to stop or start sending you marketing messages at any time by using the contact details here  (https://reliancecyber.com/contact-us/); and
  • object to our processing of your personal data.

If you would like to access or see a copy of your personal data, you must ask us in writing. We will endeavour to respond within a reasonable period, and in any event within one month in line with Data Protection Legislation. We will comply with our legal obligations as regards your rights as a data subject.

To help us ensure that your information is up to date, let us know if any of your personal details change using the contact details. (https://reliancecyber.com/contact-us/). You may also use these contact details if you wish to make a complaint relating to your privacy.

5. Sharing your personal data

In connection with any of the purposes outlined in the “How we use your personal data?” section above, we may disclose details about you to:

  • other members of the Reliance Network or third parties that provide services or online platforms to us and/or the Reliance Network;
  • competent authorities (including courts and authorities regulating us and other members of the Reliance Network);
  • your employer and/or its advisers, or your advisers;
  • anyone to whom we may transfer our rights and/or obligations under the Terms and Conditions
  • any other person or organisation after a restructure, sale or acquisition of any member of the Reliance Network, as long as they use your information for the same purposes we did;
  • credit reference agencies or other organisations that help us make credit decisions and reduce the incidence of fraud; and
  • other third parties that reasonably require access to personal data relating to you.

Our Website hosts various blogs, forums, wikis and other social media applications or services that allow you to share content with other users (collectively “Social Media Applications”). Any personal data that you contribute to these Social Media Applications can be read, collected and used by other users of the application. We have little or no control over these other users, so any information you contribute to these Social Media Applications might not be handled in line with this privacy statement.

6. Transferring your personal data outside the UK

Information we hold about you may be transferred to other countries (which may include countries outside the UK or the European Economic Area (“EEA”)):

  • where we do business;
  • which are linked to your engagement with us;
  • from which you regularly receive or transmit information; or
  • where our third parties conduct their activities.

These countries may have less stringent privacy laws than we do, so any information they hold can become subject to their laws and disclosure requirements, including disclosure to governmental bodies, regulatory agencies and private persons. In addition, a number of countries have agreements under which information is exchanged with other countries for law enforcement, tax and other purposes.

When we, or our permitted third parties, transfer your personal data outside the UK or the EEA, we will impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the UK and EEA. We or they may also require the recipient to subscribe to international frameworks intended to enable secure data sharing. We may also transfer your personal data when:

  • the transfer is to a country deemed to provide adequate protection of your personal data by the European Commission; or
  • where you have consented to the transfer.

If we transfer your personal data outside the UK or EEA in other circumstances (for example, because we have to by law), we will make sure it remains adequately protected. We may share non-personal, anonymised and aggregated information with third parties for several purposes, including data analytics, research, submissions, thought leadership and promotional activity.

8. How long we keep your personal data for

We seek to ensure that we only keep your personal data for the longest of:

  • the period necessary for the relevant activity or services.
  • any retention period that is required by law; or
  • the period in which litigation or investigations might arise in respect of the services.

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Cookie Policy

Last revised: 16 January 2024

Our website uses cookies to improve user experience and collect data for analytics. By using our site, you agree to the use of cookies in accordance with this policy.

1. What Are Cookies?

  • Cookies are small text files that are stored on your device when you visit a website.

2. Cookies we may use and why

When we use cookies, we classify them into any one of the following categories:

  • “Strictly necessary” cookies are necessary for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms (e.g. Optanon cookies used to manage your cookie consents/preferences or User Log In / Log Out cookies which reflect whether you are currently logged in a website).
  • “Analytics and Performance” cookies allow us to track analytics by counting visits and traffic sources so we can measure and improve the performance of our Website. They may be set by us or by third party providers (Google Analytics, WordPress) to help us to know which pages are the most and least popular and see how visitors move around the Website.
  • “Functional” cookies enable the website to provide enhanced functionality and personalization based on your interaction with the Website. They may be set by us or by third party providers, such as Adobe, whose services we have added to our pages.
  • “Advertising and Targeting” cookies may be set through our Website by our advertising partners, such as Adobe. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites.

To view a list of the cookies that are used by the Website, click on “Manage cookie preferences” at the top of this Cookie Notice.

3. How long will cookies remain on my device?

The length of time cookies will stay on your device will depend on whether it is a “persistent” or “session” cookie.  A persistent cookie will be stored by a web browser and will remain valid until its set expiration date, unless deleted by you before the expiration date.  A session cookie, on the other hand, will expire at the end of your web session, when the web browser is closed. 

4. How can I control cookies?

You can control and manage cookies in various ways.  Please keep in mind, removing or disabling cookies may impact your user experience and parts of this Website may no longer be fully functional.

Where cookies are not strictly necessary for the provision of our Website, we will ask you to consent to our use of cookies when you first visit our Website. Consent can be provided or revoked by clicking on “Manage cookie preferences” at the top of this page.

You may also be able to change your browser settings to manage and control cookies.  You can find detailed information on how to do so at http://www.aboutcookies.org/.

Any consent to accept or to decline cookies is limited to the site for which this Cookie Notice is posted and not to other sites or any other pages, which may be hyperlinked to our Website. For more information on cookies used by those websites, please refer to the specific privacy or cookie notice on those websites.

5. Email communications

We may also use tracking technologies to determine whether you have read, clicked on, or forwarded certain email communications we send to you so that we can make our communications more helpful and interesting. If you do not wish us to confirm whether you have opened, clicked on or forwarded our communications, you will need to unsubscribe, as it is not possible for us to send these emails without tracking enabled. Registered subscribers can update their communication preferences at any time by contacting us, or you can unsubscribe following the instructions in the individual email communications you receive from us.

6. Changes to this Cookie Notice

We may modify or amend this Cookie Notice from time to time at our discretion. When we make changes to this notice, we will amend the revision date at the top of this page, and such modified or amended Cookie Notice shall be effective as to you and your information as of that revision date.

We encourage you to periodically review this Cookie Notice to be informed about how we are using cookies.

Contact Information:

security@reliancecyber.com

Reliance Cyber,
1 Valentine Place,
London, SE1 8QH
Registered in England and Wales
Registration Number: 04924133

+44 (0) 203 872 9000